Home  >  FAQ


Find informative answers to all your questions about Industrial products below.

  • How to get started?

    • If you have an Interest in exceeding your power by doing business with Zelda, you must send an enquiry to zelda@zeldatools.com, we will get back to you with the relevant details and help you choose the best product for your business. Then we will send you the PI and once that is confirmed, we will start your production and ship you the goods in 30 days.

  • What is the difference between OEM and ODM?

    • OEM is Original Equipment Manufacturer and ODM is Original Design Manufacturer

      With OEM, we can produce the machines under the customer’s specification, color, design and brand.

      With ODM, you can buy machines designed by Zelda. You just have to choose from our stock list and since we have zelda brand products in stock, we can ship them to you with all the relevant items very soon.

  • Are you a manufacturing company?

    • We are a manufacturing as well as a trading company.

  • What is the best way to contact you?

  • What makes you different from other companies?

    • Zelda is different in various ways from other companies in China, to put it simply “ Our Culture is Different “.

      We work in the hardware capital of china and we know most of the factories working methods, culture, business style, key persons and other relevant details. We look beyond a business which is just product based. We strongly believe that having a good positive working culture and put together a skilled and motivated team can reflect on our products and the service provided to our customers.

  • Who are Zelda’s customers?

    • Our customers are the most valuable assets. Most of our customers are Importers who have many distributers in their country. We always welcome customers who share our core values in doing business.

  • Can you make your machines under my brand?

    • Yes we can, If it matches the Minimum Order Quantity (MOQ)

  • What kind of warranty does Zelda have?

    • We provide 1-year warranty to most of our machines. For more information please send the product number and send an email to zelda@zeldatools.com.

  • Do you offer any technical support?

    • Yes, we have engineers ready to assist customers with technical support problems, any issues that may arise during the quoting or installation process, as well as after market support.

  • Do you give discounts?

    • It totally depends on the specific product and their quantity you are ordering. We always quote our customers fairly and our prices are usually lower than the market rates in china. We do not provide discounts jeopardizing the product or service quality.

  • Why should I choose you?

    • This is a question in many buyers mind, Zelda is a new generation company with great products and service, and we are skill-oriented company. We believe in smart work and hard work combined. We never lose sight of our customer’s requirements. We provide world class training sessions to our staff and our associates, yes “world class“, don’t believe us? We cordially welcome you to come and observe one of our sessions.

  • Can you ship to my country?

    • Zelda being an International brand, ship to most locations in the world. For shipping rates, kindly get in touch with us for a custom quote.

  • How do I apply for a job in Zelda?

    • We are very keen on attracting young, talented and enthusiastic workers, you can send an email with your most recent curriculum vitae to zelda@zeldatools.com. and we shall get back to you.

  • I have heard Chinese products don’t last and their quality is very bad, is it true?

    • Well, you get what you pay for, china is a manufacturing hub of the world and they usually fulfill customers demand. If the importer wants to import a toy costing $1 or if the Importer wants to Import the same toy with best quality costing $100, Chinese factories can manufacture both the types.

      Any famous brand you know, they have a manufacturing plant in China for example, IPhone, Mercedes Benz, BMW, Armani, Nike, Adidas. So In china, quality is directly proportional to the price you pay. You buy it right or you buy it twice.

      Every Chinese factory will keep their profit margin; the discount you get is from reducing the quality of materials used, not from the factories profit margin.

  • Will my order be in stock?

    • Yes, if you are ordering Zelda branded products, we can have them ready soon and if it’s OEM brand, then it we will take 30 days to prepare your customized order.

Need any help!

Find answers to frequently asked questions about Bizipress, contacts and general customer account information